SHIPPING POLICY
How long does shipping usually take?
Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use City-link Express as our standard delivery courier. All the orders will be processed and delivered within 3 – 7 business days (West Malaysia) , 3 – 7 business days (East Malaysia).
Do you provide tracking numbers for shipments?
Yes, we provide tracking numbers for shipments. Once your order is shipped, you will receive an email notification that includes the tracking number. You can use this tracking number to monitor the progress of your shipment.
How can I track the delivery status?
Once your order is processed, a tracking number will be included in the email sent to you. Please click on the provided link in the email to monitor the progress of your shipment. Check your junk mail if you have not received the email.
Alternatively, you can track your order from the home tab “Track Your Order.” Enter your order number in the box below and press the “Track” button. Your order number is provided in your receipt and confirmation email.
Can I change the shipping address after placing an order?
Unfortunately, once an order has been placed, you are not allowed to change the shipping address. We recommend carefully reviewing the shipping address before finalizing your order to ensure accuracy.
What happens if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, it’s important to contact our customer team as soon as possible to report the issue. We will work with you to resolve the situation and ensure your satisfaction. In case of a lost package, we will initiate an investigation with the courier service to locate the package or provide you with a suitable resolution, such as a replacement or refund. If your package arrives damaged, we may request photos or evidence of the damage to assist with the investigation and determine the appropriate course of action.
What happens if I’m not available to receive the package during delivery?
- Delivery Attempt: The courier service will typically make multiple delivery attempts on different days. If you’re not available during the initial delivery attempt, they may leave a delivery notification or attempt delivery on another day.
- Re-scheduling Delivery: You may have the option to request a re-scheduled delivery for a more convenient time.
Who can I contact if I have not received my parcel?
If you have not received your shipment, please contact our Customer Support Team.
- Customer Support: WhatsApp +6012-626-0821
- Email Address: support@simble.life