REFUND & RETURNS POLICY
REFUND & EXCHANGE POLICY
All the sales are finals. We encourage you to reach out to us before buying should you have any questions about a specific product.
Simble does not offer refunds or exchanges on any products, unless it arrives to you damaged and/or broken. In such a case, please send a photo of the damaged items to support@simble.life within 24 hours upon receipt of your package and we will gladly replace it for you. We may ask you to send us the broken item.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us at support@simble.life immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Simble will exchange products if the returned products were received by the purchaser in damaged condition or were incorrectly sent by contact us immediately. Simble reserves the right to request for any photo evidence and/or to request you to bring the said damaged/defective or wrong item in its original packaging together with the original receipt and original packaging that come with it for our inspection. If the product has been used or damaged by the customer, there will not be any refund. Simble will also not be responsible if your shipment is lost during the return transit. The only returned address will be:
Alocal Brand Sdn Bhd, 75-2, Jalan Radin Bagus Bandar Sri Petaling, 57000 Kuala Lumpur, Malaysia.
Simble reserves the right to research original purchase, limit or decline a refund.
CANCELLATIONS
We regret to inform you that any cancellations due to a change of mind will not be accepted.
SHIPPING
Please return the products to this address:
Alocal Brand Sdn Bhd
No. 75-2, Jalan Radin Bagus, Bandar Baru Sri Petaling, 57000 Kuala Lumpur
CONTACT INFORMATION
If you have any questions about our Shipping, Return and Refund Policy, please contact us:
- Customer Support: WhatsApp +6012-626-0821
- E-mail Address: support@simble.life